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FREQUENTLY ASKED
QUESTIONS

  • What if my order arrived damaged?
    If any items are damaged upon arrival, please let us know within 24 hours of delivery with a photo of the damages. We will arrange to ship the product back to us for a free replacement.
  • Th engraving is incorrect due to my mistake. Is there anything I can do?
    Mistakes happen and we would be happy to work with you to come up with a solution! As each piece is custom made, please contact us for further information.
  • Can I make changes to my order?
    In an effort to complete your order as efficiently as possible, your piece often enters production within 12 hours. Because of this, we can only accept changes or cancellation within 12 hours of your order being placed.
  • Will I get to see a proof before production?
    We do not send proofs before production due to the delays it may cause with not hearing back from clients. Please include all information in the email that is sent to you once your order has been placed.
  • How do you get my image?
    Once your order has been placed, you will receive an email within 24 hours asking for all details. There will be a questionnaire to include all information *Please make sure spelling and dates are correct*. You then will reply to this email with a copy of your image. ie. paw print, finger print or horses head.
  • When will my order ship?
    Our production times are currently 2-3 weeks. To avoid delays with production, please make sure to respond to our email as soon as possible once your order has been received.
  • Where do you ship from?
    We ship from Alberta, Canada.
  • How long does it take to ship to the US?
    Packages being sent to the US will take approx 5-8 business days via standard mail. All packages include tracking numbers and insurance. We do not offer upgraded shipping options at this time.
  • How long does it take to ship to Canada?
    Packages being sent within Canada will take approx 3-6 business days via standard mail. All packages include tracking numbers and insurance. We do not offer upgraded shipping options at this time.
  • What is your Return Policy?
    Please visit our Shipping & Returns page for more details!
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